This event is not hosted by Colorado WaterWise.
As cities grow and the replacement of the retiring workforce in the water industry proves to be a challenge, the volume of angry customer calls that each customer service representative will need to handle will inevitably increase. The last thing a utility will want is to have their customers waiting longer on hold to get in touch with someone, allowing more time for their frustration to build, so how can a utility ensure that their customer service staff are empowered to be able to handle increased demand with less? In this WaterSide Chat, we will be joined by two experts to discuss strategies that have proven effective in improving call resolution times, decreasing call escalations, and bettering the overall quality of customer conversations.
Register for the event here.
Event hosted by:
CWW's October Board Meeting
Join Zoom Meeting: https://zoom.us/j/173109343
Dial by your location: 669-900-6833
Meeting ID: 173 109 343
Join us for the 11th Annual Colorado WaterWise Water Conservation Symposium in Denver, Colorado! We have a great program that will appeal to many audiences.
Speaker and session have been confirmed! Check out our preliminary speaker list to learn more.
Session topics include:
Register now as space is limited.
Thank you to our current Symposium Sponsor for 2019!
If you are interested in sponsoring the event or have additional questions, please contact Melissa.
Cancellation Policy: All cancellations emailed to firstname.lastname@example.org before COB October 16 will be refunded in full. Cancellations emailed by COB October 23 will receive a 50% refund. After October 23rd no refunds will be given; however, substitute registrants are always welcome.
CWW's November Board Meeting
CWW's December Board Meeting
Colorado WaterWise email@example.com
PO Box 40202, Denver CO 80204-0202